Terms - HALABRIX

Terms and Conditions
Privacy Policy

Terms and Conditions

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Terms & Conditions

Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) form a binding agreement between you (“User” or “you”) and Halabrix FZ (“Halabrix”, “we”, “our”). Halabrix provides AI-driven voice and chat agent services and related software (the “Service”) through our platform, website, and APIs. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use the Service. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

2. Definitions

AI Agents: The AI-powered virtual agents or assistants (voice or text) provided by Halabrix to perform tasks such as making calls or sending messages.
Platform: The Halabrix online interface, applications, APIs, and other tools through which the Service is accessed.
Service: The collective services offered by Halabrix, including AI agent services, platform features, and related support.
AI-Generated Communications: Any calls, texts, emails, or chat messages initiated or processed by an AI Agent.
User Content: Any information, data, text, or materials that you upload to or provide through the Service (for example, scripts, customer data, recordings).
Intellectual Property Rights: All rights in patents, copyrights, trademarks, trade secrets, and other proprietary rights.

These definitions apply whether they appear in singular or plural form.

3. Service Description and Modifications

3.1. Service Overview

Halabrix provides AI-powered voice and chat agents capable of performing automated tasks and conversations. These agents can operate 24/7, subject to system maintenance. They support multiple languages (including Arabic and English) and can handle a variety of business functions. These include, but are not limited to, sales and marketing calls, lead generation, customer support, scheduling and appointment booking, payment or order processing, debt collection, and survey/feedback collection. We may introduce new features over time to enhance the Service.

3.2. Service Modifications

Halabrix reserves the right to modify, suspend, or discontinue any part of the Service at any time. This includes changing, limiting, or removing features without prior notice. We may also impose limits on certain features (for example, monthly usage limits) or restrict your access to parts of the Service without liability. You agree that Halabrix will not be liable to you or any third party for any modifications, suspension, or discontinuation of the Service.

4. User Registration and Account Management

4.1. Eligibility Requirements

To use the Service, you must register for an account. You warrant that you are of legal age in your jurisdiction (at least 18 years old) and have the legal authority to enter into these Terms on behalf of yourself or your organization. If registering on behalf of a company, you must have the authority to bind that company to these Terms. You agree to provide accurate, current, and complete information during registration and to keep it updated.

4.2. Account Security

You are responsible for maintaining the confidentiality of your account login credentials. Do not share your password or account with others. You are responsible for all activities that occur under your account. If you suspect any unauthorized use of your account or any breach of security, you must notify Halabrix immediately. Halabrix will not be liable for any loss or damage arising from your failure to comply with these obligations.

4.3. Account Restrictions

You agree not to: (a) share your account with unauthorized users or multiple parties; (b) create accounts through automated means (such as bots) or falsify any registration information; (c) use the Service for fraudulent or illegal purposes. You are also responsible for complying with any laws related to your use of the Service. Halabrix may suspend or terminate your account if we suspect violation of these rules or any misuse of the Service.

5. AI Communications and Consent

5.1. Explicit Consent

You must ensure that all AI-Generated Communications comply with applicable laws. In particular, before using AI Agents to call or message individuals, you must obtain any required consents or provide required disclosures under UAE law (and any other applicable jurisdiction). For example, you should inform recipients that they are speaking with an AI agent if required by law or good practice. You are solely responsible for obtaining consent from recipients of AI calls or messages and for maintaining records of such consent. Halabrix is not responsible for determining whether you have the necessary consent; that responsibility rests with you.

5.2. Third-Party Consent Requirements

If your AI agent will contact customers, clients, or other third parties (for example, dialing phone numbers not owned by you), you must ensure that all such contacts are legally permissible. This includes:

• Obtaining permission for telemarketing or automated calls if required.

• Respecting any do-not-call lists or marketing regulations.

• Ensuring that any third-party data (such as lead lists) was collected and processed in compliance with applicable laws.

Failure to comply with these requirements may result in the suspension of your Service and/or termination of these Terms. You agree to indemnify Halabrix for any claims arising from your failure to obtain proper consents or comply with communication laws.

5.3. Recording and Monitoring

Our Service may record audio or messages during AI interactions for quality assurance, training, compliance, and troubleshooting purposes. You agree that these communications may be monitored by Halabrix. You are responsible for complying with any laws regarding notice or consent to recording. For example, if local law requires you to notify or obtain consent from parties before recording a call, you must ensure this is done. Halabrix is not responsible for notifying call participants; we simply record as part of service operations.

6. Data Protection and Privacy

6.1. Legal Compliance

Both you and Halabrix must comply with applicable data protection and privacy laws when using the Service. Halabrix implements reasonable measures in accordance with UAE privacy laws to protect personal data. You agree to only provide data to the Service that you are authorized to share, and to use the Service in a lawful manner. You remain the data controller of any personal data you input or send through the Service. You must ensure that processing (including transfer of data to Halabrix) has a valid legal basis (such as consent or legitimate interest) under the law.

6.2. Data Processing Activities

Our data processing activities include:

• Collection of information you provide (contact details, scripts, customer data).

• Processing of interactions (audio, text, metadata) generated by the Service.

• Use of cookies or similar technologies on our website for login and analytics.

• Billing and account management (invoices, payment processing).

We use this data to deliver the Service, communicate with you, generate reports, and improve our products.

6.3. Data Security

Halabrix uses technical and organizational security measures to protect data. This includes encrypting data in transit (SSL/TLS) and at rest, implementing strong access controls, conducting regular security reviews, and maintaining up-to-date systems. We also have processes for vulnerability testing and security monitoring. However, because no system can be completely secure, we limit our liability for breaches except where mandated by law.

6.4. Data Rights

You have rights regarding personal data held by Halabrix:

• Access and Portability: You may request a copy of the personal data we hold about you or export your data from the Service.

• Correction: You may request correction of inaccurate personal data.

• Deletion: You may request deletion of your personal data, subject to legal retention requirements (for example, financial records).

• Objection: You may object to or restrict processing of your personal data under certain circumstances (for example, for direct marketing).

To exercise any of these rights, please contact us at legal@halabrix.com. We will respond in accordance with UAE law and within any required timeframes.

7. Intellectual Property Rights

7.1. Halabrix Ownership

All intellectual property rights in the Halabrix Service and platform belong to Halabrix or its licensors. This includes software code, AI models, trademarks, logos, and all related content (including the name “Halabrix” and any branding). You acknowledge that you have no rights in the Service except those explicitly granted by these Terms.

7.2. License Grant

Subject to your compliance with these Terms, Halabrix grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes. This license does not allow you to sublicense, sell, distribute, modify, or reverse-engineer any part of the Service. Your access to the Service may be terminated if you breach these Terms.

7.3. User Content

You retain ownership of any User Content you provide. By submitting User Content to the Service, you grant Halabrix a worldwide, royalty-free license to use, reproduce, distribute, and display that content as necessary to provide the Service (for example, processing voice recordings or sharing data among your agents). You represent and warrant that you have all rights and permissions needed for any User Content you submit (for example, you have the consent of individuals whose data you provide to Halabrix). Halabrix may also use aggregated, non-identifiable data derived from your use of the Service to improve our AI models.

8. Payment Terms and Billing

8.1. Fees and Payment

Certain Halabrix services may require payment of fees. You agree to pay all applicable fees as described in your subscription plan or order. Fees may be charged on a subscription basis (e.g. monthly or annually) or usage-based. Halabrix will invoice you for fees and any applicable taxes. Unless otherwise stated, all payments are due within 30 days of the invoice date. We may change our fees or introduce new charges, but will notify you at least 30 days in advance of any material increase. Late payments may accrue interest at the maximum rate permitted by law.

8.2. Payment Processing

We support secure payment methods. When you make payments, you may be directed to a third-party payment gateway. Halabrix does not store your full payment card details; we rely on PCI-compliant service providers. In case of payment disputes or charges, we will work with you and the payment processor to resolve issues.

9. Service Level Agreement

9.1. Service Availability

Halabrix strives to provide high availability of the Service. We aim for uptime targets (for example, 99.9% for critical components), although we cannot guarantee uninterrupted operation. Scheduled maintenance may require temporary service downtime; we will notify you of planned maintenance windows in advance. In the event of unplanned outages, we will use reasonable efforts to restore service promptly. Our liability for any downtime is limited as described in Section 10.

9.2. Support Services

We provide technical support to our customers during standard business hours (UAE time) via email or support portal. Our support team will acknowledge inquiries and work to resolve issues. Response and resolution times depend on the severity of the issue. We may provide different levels of support (for example, higher-tier support for enterprise clients) as specified in your subscription plan. We also maintain an online knowledge base and documentation to help you use the Service.

10. Liability and Indemnification

10.1. Limitation of Liability

To the maximum extent permitted by law, Halabrix and its affiliates are not liable for any indirect, special, incidental, punitive, or consequential damages (including lost profits or business interruption) arising out of or related to the Service or these Terms, even if advised of the possibility of such damages. Our total cumulative liability for direct damages will not exceed the total fees paid by you to Halabrix under these Terms in the twelve months preceding the claim.

10.2. Indemnification

You agree to indemnify, defend, and hold harmless Halabrix, its affiliates, officers, and employees from any and all claims, liabilities, damages, losses, or expenses (including legal fees) arising from or related to: (a) your use of the Service, (b) any User Content you submit, (c) your violation of these Terms or any applicable law, (d) any infringement of third-party rights caused by your actions, and (e) any communications made by you through the Service. Halabrix will promptly notify you of any covered claim and give you control of the defense or settlement, and you must cooperate in the defense.

11. Term and Termination

11.1. Duration

These Terms take effect when you first use or accept them and will continue for as long as you have an account or use the Service. You or Halabrix may terminate your account at any time. You may cancel your subscription or account by providing notice through the Halabrix platform or by contacting support. Halabrix may suspend or terminate your access if you breach these Terms, violate the law, or misuse the Service.

11.2. Post-Termination

Upon termination or suspension of your account, your right to use the Service ends immediately. You will not be entitled to any refunds unless otherwise specified in your subscription agreement. Halabrix will securely delete or de-identify your data from active systems after termination, except where retention is required by law. You may export your data during a limited period following cancellation. Obligations that by their nature should survive termination (such as confidentiality, intellectual property, indemnity, and limitations of liability) will continue in effect.

12. Dispute Resolution

12.1. Governing Law

These Terms and any dispute arising out of them will be governed by and construed in accordance with the laws of the United Arab Emirates.

12.2. Jurisdiction and Process

If a dispute arises, we encourage informal resolution first. If that fails, any unresolved dispute will be brought in the courts of the UAE or resolved by arbitration in the UAE, at Halabrix’s option. You agree to submit to the jurisdiction of UAE courts or arbitral tribunals for dispute resolution. These forums have exclusive jurisdiction over any claims. This clause survives termination of the Terms.

13. General Provisions

13.1. Miscellaneous

• Entire Agreement: These Terms, together with any order form or additional terms we provide, constitute the entire agreement between you and Halabrix regarding the Service. They supersede all prior agreements or communications.

• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

• Waiver: If Halabrix fails to enforce any right under these Terms, that does not waive our right to enforce that or any other provision later.

• Assignment: You may not assign or transfer your rights under these Terms without Halabrix’s prior written consent. Halabrix may assign these Terms in connection with a sale or transfer of our business.

• Force Majeure: Halabrix is not liable for delays or failures caused by events beyond our reasonable control (such as natural disasters, strikes, or internet outages).

• Relationship: Nothing in these Terms creates an employer-employee or partnership relationship. Both parties are independent contractors.

• Third-Party Rights: Except where expressly stated, these Terms do not grant rights to any third parties.

13.2. Notices

All notices under these Terms must be in writing. You consent to receiving notices electronically (for example, via email to your registered address). To give us notice, contact Halabrix at legal@halabrix.com. To notify you, we will use your account email or other contact methods you have provided. Notices are effective upon receipt.

14. Changes to Terms

We may modify these Terms at any time. If we do, we will notify you (for example, via email or a banner in the platform) and indicate the effective date of the changes. It is your responsibility to review updates. If you do not agree to new terms, you must stop using the Service. Continued use of the Service after the effective date constitutes acceptance of the modified Terms. We maintain a history of past versions of the Terms for your reference.

15. Contact Information

For any questions or notices regarding these Terms, you can reach Halabrix at legal@halabrix.com. By using the Service (for example, logging in, booking a demo, or clicking “Get a call now”), you acknowledge that you have read and agreed to these Terms and Conditions in their entirety.

Privacy Policy

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Privacy Policy

1. Important Information

Halabrix FZ (“Halabrix”, “we”, “our”) is an AI services company based in the United Arab Emirates. We operate advanced AI voice and chat agents for business applications. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services. We are committed to protecting your data and complying with applicable UAE data protection laws. If you have questions or requests about your personal information or this Policy, please contact us at legal@halabrix.com.

1.1. Privacy Commitment and Ownership

We believe that your data remains your property. We design our infrastructure and processes so that we only use the information needed to provide and improve our services. We store data securely on protected servers and use it to enhance AI performance and service quality. We will never sell your personal data to third parties.

1.2. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via our website or by email. Material changes will take effect at least 30 days after notice, unless required sooner by law. Your continued use of Halabrix services after changes are posted constitutes acceptance of the updated Policy.

2. Use of Our Services

2.1. Customer-Controlled Use

Our services allow you to deploy AI voice and chat agents for tasks such as client outreach, appointment scheduling, customer support, lead follow-up, and other business functions. Halabrix provides the AI platform and tools, but you control the content, schedules, and business rules of the interactions. The information processed by our AI (for example, customer names, phone numbers, or conversation scripts) remains under your control. We process it only to deliver and improve the service according to your instructions and this Policy.

2.2. Sensitive Information

“Sensitive information” includes data like personal health details, financial account data, identification numbers, or other protected personal identifiers. Halabrix’s standard AI agents are not specifically designed for highly sensitive personal data. If you do submit such information (e.g. patient health data) through our platform, you must ensure you have the legal right to share it and have obtained necessary consents. We will treat any sensitive data as strictly confidential and apply strong safeguards—such as end-to-end encryption and limited access—to protect it. We recommend that you only provide sensitive data if absolutely necessary for the service and if compliant with all applicable privacy regulations.

3. Information We Collect

3.1. Website and Account Information

When you visit our website, you can browse most content without providing personal details. We begin collecting personal information when you register for an account. Account information may include your name, email, company name, billing address, and password. We use this data to create and manage your account, authenticate your access, and communicate with you about our services.

3.2. Voice and Communication Data

As you use our AI agents, we collect data generated during interactions. This includes voice recordings of calls, chat transcripts, message logs, and metadata (such as call timestamps or durations). We use this information to deliver the service, monitor performance, ensure quality, and improve our AI models. All recordings and transcripts are protected with encryption and stored securely within the UAE or in compliance with local regulations.

3.3. Business and Operational Data

To configure and support our AI agents, we collect details about your business needs. This may include company profiles, contact information for administrators or key users, workflow preferences, and integration settings (for example, CRM or scheduling software configurations). We use this data to tailor the AI agents to your requirements and maintain consistent service delivery.

3.4. Billing and Usage Data

If you purchase paid services, we collect billing-related information such as billing contacts, company VAT or tax IDs, and payment method details (e.g. payment card information). We do not store complete payment card numbers on our servers; instead, we partner with secure payment processors. We also collect usage data (such as service subscription levels, usage statistics, and activity logs) to generate invoices and monitor account status.

4. Use of Collected Information

4.1. AI Agent Operations

We use collected information primarily to run and improve our AI agents. Voice and chat data help us train and refine the AI models—for example, improving speech recognition, understanding local dialects, or enhancing response accuracy. We analyze interaction records to troubleshoot issues and adapt agents to better handle common customer questions and scenarios. All processing is done under strict security controls.

4.2. Personalization and Service Improvement

We use your personal and business data to personalize your experience. For example, we may adapt the tone and style of the AI agents to match your brand voice and send service updates or alerts to your preferred contacts. We also use aggregated and anonymized data to evaluate overall service performance, identify trends, and make platform improvements. Personal data is never sold or shared for marketing purposes without your explicit consent.

4.3. Testimonials and References

With your explicit permission, we may share anonymized or obfuscated success stories about how our AI agents helped your business. Any testimonials or case studies will either exclude personal details or use a customer’s own content. We will obtain your approval of any materials to be published as a testimonial.

4.4. Payment Processing

For paid services, we work with PCI-compliant payment processors. All payment transactions are conducted through secure, encrypted channels. We only retain the minimum billing details needed for invoicing (such as company name and contact information) and do not store sensitive payment card data on our systems.

5. Data Protection and Security

5.1. Security Measures

We implement industry-standard security measures to protect your information. All data in transit is encrypted using secure protocols, and data at rest is encrypted on our servers. We use secure, monitored data centers and conduct regular security audits and vulnerability assessments. Access to data is controlled through strong authentication and authorization processes.

5.2. Access Controls and Monitoring

Access to customer data within Halabrix is strictly limited to employees and contractors who need it to perform their job duties (for example, support or system maintenance staff). All access is logged and monitored. Employees receive regular training on data privacy and must adhere to confidentiality obligations. Any access to customer data is governed by internal policies that comply with UAE data protection regulations.

5.3. Incident Response

We maintain a detailed incident response plan. In the unlikely event of a data breach or security incident, we will promptly investigate and address the issue, and notify affected customers in accordance with applicable UAE laws. We will cooperate with regulatory authorities and take all necessary steps to remedy any unauthorized access.

6. International Data Transfers

6.1. Data Localization

Halabrix primarily processes and stores data within the UAE or in jurisdictions with adequate data protection measures, in compliance with local laws. If data transfer outside the UAE is necessary (for example, for cloud processing or data backup), we ensure appropriate safeguards are in place. These may include data transfer agreements, encryption, and compliance with any relevant international data protection standards.

6.2. Cross-Border Operations

For customers operating across borders, we will follow the strictest applicable standards. We will implement data transfer mechanisms (such as contracts or certifications) to comply with global best practices, while prioritizing the UAE’s data protection requirements. We will inform you if cross-border data transfer procedures affect your data or rights.

7. User Rights and Controls

7.1. Access and Control

You have the right to access and manage your personal information. Through our platform, you can view and update certain personal and business information associated with your account. You can request a complete export of your data or ask us to correct inaccuracies. To do so, contact us at legal@halabrix.com and we will assist you according to UAE law.

7.2. AI Agent Settings

You are in full control of your AI agents’ behavior and data handling. You can customize their communication style, operating hours, response rules, and data retention preferences through the Halabrix platform. Changes to these settings take effect immediately. You may disable or delete agents at any time; any changes will apply only to future interactions.

8. Data Retention and Deletion

8.1. Retention Period

We retain your data only as long as needed to provide our services and comply with legal requirements. Typically, voice recordings are kept for a limited period (for example, up to 90 days) for quality review, while interaction logs may be retained longer (for example, up to one year) for service improvement and audit purposes. Customer account and billing information are retained for the duration of the service relationship and as required for financial record-keeping.

8.2. Deletion Procedures

Upon your request or if you terminate your account, we will delete your personal data in accordance with UAE law. We will remove your information from our active systems and backup media within a reasonable period. Certain data may be retained if required by law (for example, billing records). We will notify you when deletion is complete. If you cancel the service, you may export your data within 30 days before it is erased.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our data practices or legal obligations. If we make material changes, we will notify you via email or our platform. We may require your acknowledgment of significant updates before continuing the service. All updates will be consistent with UAE privacy laws and will uphold the protections described here.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer at legal@halabrix.com. Our support team is available during UAE business hours to assist with privacy concerns. We aim to respond to privacy inquiries promptly.

11. Implementation and Enforcement

Halabrix maintains an internal compliance program to enforce this Privacy Policy. We conduct regular audits and train our staff on data protection. We have clear procedures for enforcing privacy practices, and any employee who violates this Policy may face disciplinary action. Our top management oversees privacy compliance to ensure that your data is handled responsibly and in compliance with UAE regulations.

12. Governing Law

This Privacy Policy and the practices described herein are governed by the laws of the United Arab Emirates. Any disputes related to data protection will be handled in accordance with UAE legal and regulatory procedures. This Policy represents our commitment to your privacy and will be interpreted in line with applicable UAE privacy laws.